Community Guidelines

Version 1.1 · Effective 12 September 2026

Fleekart works because neighbours trust each other enough to meet and hand something over. These guidelines are what that trust rests on. They form part of the Terms of Use.

1. Be honest about what you list

• Photograph the actual item, not a stock image or a picture from the internet. Three to five photos, in good light, showing any damage.
• Pick the true condition. "Like new" means like new. If it is "For parts", say what is wrong with it.
• Say what it is. Brand, size, age, what is included, what is missing. If a charger is not included, say so.
• List it where it is. The pickup area must be where the item actually is.
• List only what is yours to give. Not borrowed, not found, not somebody else's.
• One item, one listing. Do not post the same item many times to crowd the feed.

When a listing goes live. Most listings go live within a minute of posting, after an automatic check. If the check flags something, a person looks at it — usually within one working day — and the listing is hidden until they do. My Listings shows where it stands ("Being checked", then Live or removed), and you can appeal from the listing.

2. What you cannot list

These are refused at publication, and listing them repeatedly gets an account suspended:

• Medicines, supplements and medical devices
• Opened, used or expired cosmetics and personal-care products
• Electrical goods that are unsafe, damaged in a way that could cause fire or shock, or have been tampered with
• Weapons, ammunition, knives sold as weapons, and imitation weapons
• Live animals
• Counterfeit or replica branded goods
• Hazardous materials: chemicals, fuel, gas cylinders, batteries that are swollen or leaking
• Products subject to a recall
• Stolen property, and anything it is illegal to own or transfer in India
• Alcohol, tobacco, vapes, e-cigarettes, hookah and hookah flavours, and drugs of any kind, including prescription-only medicines such as psychiatric drugs
• Home-cooked food, perishable food, and packaged food that is opened, unsealed or past its date
• Adult content, and anything sexual
• Personal data, accounts, licences, tickets or anything that is a right rather than a thing
• Services, jobs, rentals, property, vehicles requiring registration transfer

The list will grow as we learn. When we add to it, new listings are checked against the new list straight away, and existing listings that are affected are reviewed by a person rather than deleted silently. If your listing is blocked and you think that is wrong, use "Contact support" from the listing to appeal.

3. Treat people well

• Zero tolerance for the exploitation of minors. Any sexual content involving a minor, any child sexual abuse material, and any attempt to contact, groom or exploit a minor through Fleekart results in an immediate permanent ban and a report to the police. There is no warning and no appeal.
• No harassment, threats, intimidation or stalking — in chat, on a call, or in person.
• No hate or abuse based on religion, caste, gender, sexuality, disability, language, region or anything else.
• No sexual messages or advances. Fleekart is for exchanging things.
• No spam, no mass-messaging, no advertising other businesses or apps.
• No impersonation: not of another user, not of Fleekart staff, not of anyone.
• Respect the other person's privacy. Do not ask for their address, phone number or ID before a transaction is accepted, and do not share what you learn about them.
• Chat is text only and stays inside the transaction. Calls go through a masked number. Do not push people to move to WhatsApp or give you their real number.

4. Play fair with Plinks

• Plinks only. Do not ask for cash, UPI, bank transfer, gift cards or anything outside the app, and do not offer them. Money prices in a listing or chat are removed.
• No bank details, no OTPs, no payment links. Never ask for or share a bank account number, card number, UPI ID or one-time code, and never send a payment or UPI link — including one dressed up as a "transport", "courier" or "delivery" fee. There is nothing to pay on Fleekart; anyone asking is trying to cheat you. Report them.
• One account. Do not run several accounts, and do not "exchange" between accounts you control to farm Plinks.
• No invitation farming. Invite real people who want to use Fleekart. Fake signups, shared devices and bulk invitations do not earn rewards and can cost you the ones you have.
• No fake transactions. Do not complete a transaction that did not happen, for any reason, including to move Plinks around.
• Gifts are gifts. Gifting Plinks in return for money or favours is not allowed.

5. Meet safely

• Meet in a busy public place — a café, a shop entrance, a metro station, a security-staffed apartment gate. Not inside a home if you can avoid it, and never somewhere isolated.
• Prefer daylight. If it must be evening, choose somewhere well lit and busy.
• Tell someone where you are going and who you are meeting. Bring a friend for large items or anything you feel unsure about.
• Keep the details in the app. Agree the pickup point in chat, so there is a record. Use the masked call, not your own number.
• Inspect before you confirm. Check the item works, then share the pickup code. Once you confirm receipt the transaction is complete.
• Do not carry cash for a transaction. There is nothing to pay.
• Do not share identity documents. Nobody on Fleekart needs your Aadhaar, PAN, passport or driving licence to complete a transaction. Do not send a photo of one, and do not ask for one.
• Trust your instinct. If anything feels wrong, leave. You can cancel and report from the app.
• In an emergency, call 112.

For sellers: you control the pickup point. You do not have to give your home address — a nearby public spot is fine, and it is what we recommend.

Sending a courier instead of coming yourself. A Beneficiary (the person receiving the item) may send a courier or delivery service (Dunzo, Porter, Swiggy Genie or similar) to collect it, if the Donor (the person giving it) agrees to hand over to one. It is entirely at the Beneficiary's own risk. The pickup code is the confirmation of handover, so share it with the courier only when the item is in the courier's hands. Once the Donor enters the code, the handover is complete: the Donor's part is done, the Plinks are released, and inspection, loss, damage and the courier's conduct are the Beneficiary's responsibility, not the Donor's and not Fleekart's. Fleekart is not party to the courier arrangement and cannot help recover an item from one.

6. Show up

When you agree a time, keep it, or cancel in the app as early as you can. If one of you does not turn up, the other reports the no-show from the transaction in the app. The absent person has 12 hours to contest it; only an uncontested claim is charged. A confirmed no-show releases the held Plinks and costs the person who did not turn up a penalty of 50 Plinks or half the agreed Plinks, whichever is lower. It applies to whoever did not show — Donor or Beneficiary alike — and it is charged in Plinks. If your balance cannot cover it, the shortfall is recorded against your account (your balance never goes below zero) and stays on your record. Repeated no-shows or cancellations lead to suspension. Sellers may re-offer the item to another requester after a no-show.

7. Stories and ratings

• A New Life story should be a real photo of the real item in its new life, from a transaction you completed. Stories are reviewed before they appear, and a story that is fake, reused or someone else's photo is refused.
• Rate honestly. Ratings are two-way and cannot be appealed. Do not trade good ratings, and do not use a rating to threaten someone — that is reported conduct, not feedback.
• Do not put other people's faces, number plates or addresses in a story or listing photo without their permission.

8. Reporting and blocking

• You can report a listing, a profile, a request, a chat or a pickup from the app. Choose "urgent safety" if someone's safety is at risk.
• You can block anyone. Blocking is mutual: neither of you sees the other's listings, profile, requests or messages. It does not cancel a transaction that is already in progress — that goes to a dispute instead.
• Reports are confidential. The person you report is not told who reported them.
• Do not make false reports. Reporting someone to win a dispute, or to remove a competitor's listing, is itself a breach.

9. What happens when rules are broken

A person reviews every report. Depending on what happened, we may:

• Warn you, or ask you to change a listing
• Remove or hide a listing, a story or a message
• Reverse, withhold or cancel Plinks obtained through a breach
• Suspend your account for a period
• Ban your account permanently. A ban record is kept so the same person cannot simply come back.
• Report to the police where a crime may have been committed

Automatic interim measures. An urgent safety report, or a third report against the same account, automatically hides that person's listings and stops them opening new transactions until a moderator has looked. Transactions already in progress are not affected. This is a pause, not a verdict.

How quickly we act. Every report and appeal is acknowledged within 24 hours and resolved within 15 days. An urgent safety report triggers the interim measures above straight away, before a person has reviewed it.

If you think a decision about you was wrong, appeal through Profile → Help & Support. We will tell you the outcome.

Questions about these guidelines: info@fleekart.com